We will make every effort to see acutely ill patients within 24 hours. If a call is received by noon, urgent appointments can usually be made the same day.
For your visit, please remember to bring insurance card, driver’s license or picture identification, and payment for co-pay or deductible. If you have health insurance, we cannot see you without making a copy of your insurance card. Co-pay or deductible is collected at check-in.
Our schedule has been designed to minimize wait time; however, emergencies are given first priority. If your provider is treating an emergency patient, we will try to keep you informed of the wait time and give you the option of rescheduling your appointment for another day.
Unless cancelled at least 24 hours in advance, a fee of $35 may be charged for missed appointments.
- Prescriptions last written over 1 year ago cannot be refilled without an appointment
- Prescriptions written by another doctor cannot be refilled without an appointment
- We may not write prescription for controlled substances (including narcotic pain medicines and stimulant ADD medicines). Please see our Policy on Controlled Substances.
- If a pharmacy or insurance company requests that we change a prescription, we will not make any modifications without our patient’s understanding and permission
- Emergencies must be evaluated promptly in the nearest Emergency Department
- An on-call doctor is available by telephone for non-emergent issues. Please call 919-736-1110 after hours to be directed to the provider on call.
- Because we cannot examine a patient over the telephone, the doctors may be unable to diagnose or treat all symptoms by telephone
- Unfortunately, we cannot provide telephone advice to non-established patients, even if they are the spouse or child of an existing patient. Patients must be established patients, who receive primary care services from Western Wayne Medical, to use the on-call service
What is and Isn’t Considered During My Yearly Physical Exam?
This notice pertains to the components of a physical examination (preventive services) that are normally covered by your medical health plan. Also, it includes what services are not normally covered by your medical health plan during a physical examination.
Services NOT Normally Covered by Insurance Plans During a Physical Exam/Preventive Service:
- Evaluation and Management of specific acute problems or illness. (Examples would be discussion of a recent cough, sore throat, pain, or injury.)
- Procedures other than a pap smear. (Examples would be mole removals, joint injections, and skin biopsies.)
Physical Examination Components Normally Covered by Insurance Plans Include:
- Screenings for common or preventable diseases (Examples would be screenings for high blood pressure, obesity, high cholesterol, diabetes, and certain forms of cancer.)
- Complete physical examinations (Paps for women included)
- Review of immunization history and administration of any if necessary
- Counseling on healthy living choices, normal development and recommendations for proper diet and exercise
- Diagnostic testing, if appropriate. (Examples would be pap smear, fasting cholesterol and blood sugar tests, colonoscopy, bone density, and prostate blood test.)
Our providers will welcome discussing and/or providing any of the services that may not be covered by your medical health plan during your physical examination. However, please keep in mind that if your medical health care plan does not allow for or cover this additional service on the day of your physical, then you will be responsible for any charges related to that additional service.
The above information will be given to you to sign as your acknowledgement of this content before your yearly physical with us.
Our staff is available to answer your questions and schedule appointments during regular office hours. If your concern is urgent, please inform the receptionist so that your call will be addressed immediately. If you have lengthy or complicated issues, we ask that you schedule an appointment with one of our providers for an evaluation/consultation.
In order to provide you the highest standard of care, if your lab results are abnormal you will be contacted by our staff and you will be asked to make a follow up appointment with your povider to discuss those results. This follow up appointment will allow you time to ask your provider questions about your lab work and give your provider an opportunity to discuss further testing and follow up that is needed. This follow up can be vital for your health and cannot adequately be done over the phone or by email so our providers cannot discuss abnormal lab results with you over the phone or by email.
If you need blood work in the future to monitor a chronic condition (i.e. high cholesterol, diabetes, high blood pressure, hypothyroidism, etc), you will be asked to have your blood work drawn at least 2 days PRIOR to this appointment. If lab work is required but is not done prior to a chronic condition follow up visit you may be asked to reschedule your visit.
- If your lab test is normal, you will NOT receive a phone call from us.
- You WILL be contacted by phone for any abnormal results that require a discussion with your provider.
- You will not be able to view your lab test results until they are received and reviewed by your provider.
Fees & Payments
Full payment, including any co-payment that your insurance may require, is expected at the time of service. If you are experiencing financial difficulties and need to make special payment arrangements, please ask to speak with a member of our billing office or the practice manager. We are here to help you.
Insurance and Self-Pay
It is the policy of Western Wayne Medical to help keep your health care costs as low as possible. To do this, we need to keep our billing costs to a minimum. Please help us in the following ways:
- Always bring your current health insurance card to the office.
- Please notify us at time of check-in of any changes in insurance, address, telephone or family status.
- Please pay your co-pay or deductible balance and co-insurance amount at the time of service.
- You will be expected to pay in full (Self-Pay) if:
- You do not have insurance
- Western Wayne Medical does not participate with your health plan
- You are unable to present a valid member identification card from your insurance carrier at your visit
- We are unable to verify your insurance coverage.
Please take the time to review your insurance plan so that you understand what your benefits are. It is important to know what to do in case of an emergency. If your insurance requires authorization, please call our office within 24 hours with all relevant information
There is a fee (currently $25.00) for any checks returned by the bank. This amount may change.